Mail-in Direction

 

Mail-In Service: Simple & Secure Shipping Instructions

Sending your valued tools to us is safe and easy. Please follow the steps below to ensure your items arrive securely for their master sharpening service.

Step 1: Prepare Your Order Confirmation

After placing your order on our website, you will receive a confirmation email.

  • Please print this confirmation email and include it inside your package. This is essential for us to identify your tools and match them to your online order.

Step 2: Safely Package Your Tools

Proper packaging is crucial for the safety of postal workers and the protection of your items. 

  • For Knives & Slicer Blades:

    • Wrap each blade individually in several layers of newspaper or cardboard.

    • Secure the wrapping tightly with tape so the blade cannot slip out. A custom cardboard sheath works perfectly.

  • For Scissors & Shears:

    • Ensure the shears are fully closed.

    • Wrap a rubber band around the handles or blades to keep them securely shut.

    • For extra protection, wrap the entire tool in bubble wrap or a small cloth.

  • Final Packing:

    • Place the wrapped items and your printed order confirmation inside the box.

    • Fill any empty space with bubble wrap, packing peanuts, or crumpled paper to prevent items from shifting.

    • Shake the box gently. If you can hear or feel items moving, add more padding.

Step 3: Ship Your Package to Us

Seal the box securely with packing tape and mail it to our sharpening facility:

  • SharpKai Sharpening Mail to

         ZEN KUMA INC.
        1220 Broadway, Suite 704.
        New York, NY 10001

  • For your peace of mind and to ensure delivery, we highly recommend using a shipping service that provides a tracking number (such as USPS, UPS, or FedEx).

What Happens Next?

Once we receive your package, you can rest assured your tools are in expert hands.

  1. Check-In: We will log your order and prepare your items for service.

  2. Master Sharpening: KAI will personally restore each of your tools using his renowned free-hand whetstone technique.

  3. Return Shipment: We will professionally clean, carefully package, and ship your items back to you. You'll receive an email with tracking information as soon as your order is on its way back—sharper than the day you bought them. Guaranteed!

Have Questions? If you need any assistance with the shipping process, please don't hesitate to contact us at kai@zenkuma.com.


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